Nick Kelland

Nick is one of SJV’s longest tenured employees, having been with SJV since the year 2000. He is currently serving as Vice President of Operations and Technology. Nick is responsible for formulating policies and strategic plans for future growth, and managing daily operations of personnel, purchasing, and administration for the Technology, Quality Assurance, Vendor Relations, and Processing Departments. In his former role as Director of Technology, Nick developed SJV’s internal web applications for Operations and Accounting, including the Client and Vendor web applications. Nick is also responsible for SJV’s data security, disaster recovery, and business continuity plans.

As an operational leader, I’m often surprised by how processes evolve (or fail to evolve) over time. Sometimes they evolve into a swift, agile cheetah. Sometimes they evolve into an ugly, slow-moving beast that devours all the resources in its path. And sometimes they don’t evolve at all, which in many cases is just as bad as the slow-moving beast. Even more surprising is how those executing the process can be intimidated to suggest or unaware of how to correct the negative or promote the positive evolution. Rarely is this task trap the fault of one person; rather, it’s more often the result of an overly bureaucratic corporate culture. In such cultures...